Follow-ups: see the conversation before you send

Sending a follow-up now opens a larger window with the full conversation with that buyer and the order details beside it. You see what has already been said before you add to it.

When an order matches one of your sending rules, Alura skips it and moves to the next one, with a note you can open to send it anyway. After a follow-up is sent, the conversation closes itself in Customer Messages, and a reply from the buyer opens it again.

If sending through the extension fails, Send manually copies the message and opens the order on Etsy for you.