Customer Messages, in beta

Customer Messages brings your Etsy inbox into Alura. Every conversation shows the buyer's orders next to it, so you can answer without switching tabs. Search, filter, use Etsy's folders, and keep things tidy with open, snoozed and closed threads, labels, priorities, assignments and internal notes.

The built-in assistant drafts replies for you. Train it on your past conversations, add your policies, reply guides and saved replies, and it writes drafts in your shop's voice. You review and send every reply.

An Analytics tab tracks response times, your Star Seller response rate and message volume. Find it under Customers > Messages. It is in beta and syncs through the Alura Chrome extension.