Follow-ups, rebuilt

Follow-ups has been rebuilt to make thank-you notes and check-ins part of your routine. Write a template for each moment in an order: placed, shipped, delivered, after purchase, and after a positive or negative review. New and repeat customers can get different messages.

Follow-ups that are ready wait in the Send now queue. Send them one at a time or as a batch, and use AI to help you write a message when a template feels flat.

Sending rules skip orders that should not get a message, like refunded orders. Find it under Customers > Follow-ups. Available on the Basic plan and up, and sending uses the Alura Chrome extension.